Orders placed before 5 pm will be dispatched the same day. Your order from Lona Mila will always be delivered by PostNL. Within the Netherlands, orders are delivered within 1-2 business days.
Do you want to order from abroad? The entire Lona Mila collection is currently also delivered in Belgium, Germany and England. The delivery time abroad is 3-4 working days.
Once the order is dispatched from our warehouse, you will receive the tracking code. With this code you know exactly where your Lona Mila items are and when they will be delivered.
Do you want to return your ordered Lona Mila item(s)? Whatever the reason, you always have the right to return your order up to 14 days after delivery.
You can easily request a return in your account via lonamila.com/nl/account/orders/. When viewing the order containing the item(s) that you want to return, you can indicate that you want to report the return by clicking on "return items". After the correct number of the products to be returned has been entered and the reason for return has been selected, you can send your return request.
After we have received and processed your return request, you can send the Lona Mila item(s) with all accessories supplied and - if reasonably possible - in the original condition and packaging with attached labels to the address below:
5611 BP Eindhoven
Within 14 days after we receive your return you will receive the full order amount including shipping costs refunded if the product has already been received in good order. Only the costs for return are for your own account. These costs amount to approximately 6.95 per package, consult the website of your carrier for the exact rates.
If the product is damaged or the packaging is damaged more than is necessary to try the product, then we can pass on the value reduction of the product to you. So treat the product with care and ensure that it is properly packaged on a return.
Do you want to exchange your product(s)?
Do the item(s) you have ordered not fit as you wish or would you prefer a different color? We also offer the possibility to exchange products.
Register a return in the manner described above. If the other product is still in stock with us, you can order it directly at www.lonamila.com and it will be delivered within 1-2 business days.
Do you have any questions about sending and/or returning the Lona Mila items? Please do not hesitate to contact us via firstname.lastname@example.org or call +31 (0)40 2092060.